Refund Policy

Refund Policy –At LBK, customer satisfaction is very important to us. Please read our Refund Policy carefully before making a purchase.

 

By completing your order, you agree to the terms outlined below.

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1. Eligibility for Refunds: Refund requests must be made within [7 days] of the delivery date. To be eligible, items must be unused, unworn, unaltered, and in their original packaging with all tags attached. For hygiene and safety reasons, wigs that have been worn, styled, cut, dyed, or altered in any way are not eligible for refunds or exchanges.

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2. Non-Refundable Items We cannot accept returns or issue refunds for: Wigs or hairpieces that show signs of wear or use. Custom orders, special colour requests, or final sale items. Shipping and handling fees (unless the item was incorrect or defective).

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3. Defective or Incorrect Items If you receive a defective or incorrect item, please contact us within [7 days] of delivery with photos of the product. We will review your request and provide instructions for return, replacement, or refund.​

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4. Refund Process Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund (full or partial depending on the situation) will be issued to your original method of payment within [7 business days].Late or missing refunds may take additional time depending on your bank or payment provider​​

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.5. Exchanges: We only replace items if they are defective or incorrect. If you need an exchange for the same item, please contact us directly.​​

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6. Contact Us For any questions about refunds or returns, please reach out to us at:📧 lacebykee@gmail.com